Domain Credentials SOP

 

 

"XYZ Company Logo and Address"

STANDARD OPERATING PROCEDURE
DEPARTMENT : " DEPARTMENT NAME" 

PROCEDURE NO: "PROCEDURE NO."
REVISION : " 0.0"

EFFECTIVE DATE: "DATE"
PAGE NO : 1 OF 1

TITLE : Domain Credentials SOP

PURPOSE/ SCOPE

To describe domain credential creation for Laptop and Desktop users to access the domain integrated with Active directory. 

RESPONSIBILITY

1. Department or site administrator is responsible for submitting approved request to IT
2. IT Executive is responsible for approving credential domain request.
3. IT Service Engineer/ Data center team / IT help desk team is responsible for implementing this procedure.

MATERIALS AND EQUIPMENT

1. Desktop or Laptop
2. Domain Controller/Active Directory Server

FREQUENCY

1. As requested.

PROCEDURES

1. Submit request email to itsupport@yourcompany.com, which will create a ticket in the help desk management software
2. IT Executive will review the ticket as to whether all necessary details are included, then assign to appropriate team member for account creation.
3. Assigned IT team member will create the login ID in the Active Directory server and respectively assign security rights allotted to the position of the individual. Any log on scripts will be added at this time.
4. A one-time generic password will be added to the account for first-time log on.
5. Assigned IT team member will add the login credentials to the ticket, which will notify the IT Executive and initial requestor that the credentials have been created.
6. The Help Desk software will send the initial requestor the credentials in an email, who will then pass them on to the credential owner.
7. After the completion of job, the assigned IT team member will close the request in the Help Desk software.